Ability to Customize "New Issue Fields" by Queue Topic | Community
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_Manish_Singh
Level 9
April 7, 2026
New

Ability to Customize "New Issue Fields" by Queue Topic

  • April 7, 2026
  • 0 replies
  • 2 views

The Problem:

Right now, settings for New Issue Fields (like Planned Completion Date or Priority) can only be set at the Project level. This means every issue/request in that project shows the exact same fields.

If I want to show the "Planned Completion Date" for one type of request (Queue Topic) but hide it for another to keep the form clean, I can't. It’s "all or nothing," which creates unnecessary clutter for users.
 

Proposed Solution:

Allow admins to customize field visibility at the Queue Topic level.

Individual Control: Let us choose which native fields appear for each specific Queue Topic.

Cleaner Forms: Requesters only see fields relevant to their specific request.

Flexibility: Keep the Project-level settings as a default, but allow a "Topic-level override" for better customization.