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suhasRakam
Level 2
Jun 16, 2020 2:53 AM UTC
Solved

VEC not loading in Target tool.

Hi All,

 

We internally has issues loading VEC campaigns in Target tool. We have tried to login outside firewall it worked. We have VEC helper installed too. I am able to see target libraries loading aswell. It takes forever to load and never loads.

What could be the reason this issue. Is there anything we have to whitelist to get it work. We have tried several options internally, not able to get it work.

 

Any help would be really appreciated.

 

Thank you!

 

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    Gaurav_Singh_02Accepted solution
    Adobe Employee
    Jun 16, 2020 3:04 AM UTC

    Hi @suhasrakam , 

     

    Could you please try disabling EEC ( Enhanced Experience composer )and then try loading the website in VEC. EEC when enabled, adds a proxy environment to help you in opening iframe bursting sites. The request for these proxy server may be getting blocked on your internal network.

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    3 replies

    Adobe Employee
    Gaurav_Singh_02Adobe EmployeeAccepted solution
    Adobe Employee
    Jun 16, 2020 3:04 AM UTC

    Hi @suhasrakam , 

     

    Could you please try disabling EEC ( Enhanced Experience composer )and then try loading the website in VEC. EEC when enabled, adds a proxy environment to help you in opening iframe bursting sites. The request for these proxy server may be getting blocked on your internal network.

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      suhasRakamAuthor
      Level 2
      Jun 16, 2020 3:12 PM UTC
      Hi @gaurav_singh_02, Thanks for your quick response.
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