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shoeb131
Level 2
Sep 7, 2023 2:41 PM UTC
Solved

Top Sellers recommendation not working

I have created a recommendation based on top-seller products across site criteria but it is not working I am not getting any data. do I need to provide any additional information to target for this algorithm to run?

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Gaureshk_Kodag
Gaureshk_KodagAccepted solution
Adobe Employee
Sep 11, 2023 4:14 PM UTC

Hi @shoeb131 ,

for top seller recommendation to work you need to trigger orderconfirmpage mbox on thankyou page, with mbox params - productpurchaseID, product total, etc.

Make sure you are doing that. if you still face the same issue, let me know

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1 reply

Gaureshk_Kodag
Adobe Employee
Gaureshk_KodagAdobe EmployeeAccepted solution
Adobe Employee
Sep 11, 2023 4:14 PM UTC

Hi @shoeb131 ,

for top seller recommendation to work you need to trigger orderconfirmpage mbox on thankyou page, with mbox params - productpurchaseID, product total, etc.

Make sure you are doing that. if you still face the same issue, let me know

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