Target Activities displayed at wrong time of the day | DST | Adobe Higher Education
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S
srv_15
Level 2
November 10, 2022
해결됨

Target Activities displayed at wrong time of the day | DST

  • November 10, 2022
  • 1 답변
  • 1383 조회

Hi All,
We have some activities in Target that are displayed based on the time of day. One such area is the customer service area, where the chat option is available based on the working hours of our support agent. Unfortunately, after DST ended on 30th October, it seems that Target does not adjust the time out of the box. For example, the layer here should be displayed from 16:00. But is now displayed from 15:00 onwards.

I can see two ways : a) use Profile script, b) manually update time for each activity.

 

Do you have any other recommendations to solve this problem?

이 주제는 답변이 닫혔습니다.
최고의 답변: JacobTo1

Hi @srv_15 

Yes exactly, if you create a new audience within Target and add the "Time Frame" Attribute it will show you the Time Zone that the audience will be saved with.

In your case, I would expect it to pick up the new Non-DST time.

 

 

1 답변

J
JacobTo1
Level 4
November 13, 2022

Hi @srv_15 

 

I've experienced the same issue in the past..

Based on my experience it seems that the time zone offset is fixed at the point in time you saved the audience and won't dynamically update.

So you would need to have an audience that caters for DST and Non-DST time.

Docos: https://experienceleague.adobe.com/docs/target/using/audiences/create-audiences/categories-audiences/time-frame.html  

    S
    srv_15작성자
    Level 2
    November 14, 2022

    Thank you @jacobto1 . Just to be clear, do you mean I should try creating audience with the same offset today and it will automatically pick up Non-DST time?

    J
    JacobTo1답변
    Level 4
    November 14, 2022

    Hi @srv_15 

    Yes exactly, if you create a new audience within Target and add the "Time Frame" Attribute it will show you the Time Zone that the audience will be saved with.

    In your case, I would expect it to pick up the new Non-DST time.

     

     

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