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michaelb4458446
michaelb4458446
Level 2
Jul 2, 2018 7:59 PM UTC
Solved

"Syncing" Just Spins

I've been experiencing an issue where after saving an offer or campaign and then saving the Activity, I see the saved message in green, then it just syncs. So far this particular activity has been syncing for more than an hour!!!

I've cleared cache, deleted cookies, signed out of Target, and restarted my computer. None of these things has worked.

This happens on all campaigns, just re-saving them without making changes

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    JordanDavisAccepted solution
    Adobe Employee
    Jul 2, 2018 8:35 PM UTC

    Hi Michael,

    An issue is being investigated, and will be listed shortly on Status.Adobe.com. Once listed there, you can subscribe to notifications as progress is made. I'll check back and let you know when it is live there.

    Thank you,

    Jordan

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    10 replies

    Adobe Employee
    JordanDavisAdobe EmployeeAccepted solution
    Adobe Employee
    Jul 2, 2018 8:35 PM UTC

    Hi Michael,

    An issue is being investigated, and will be listed shortly on Status.Adobe.com. Once listed there, you can subscribe to notifications as progress is made. I'll check back and let you know when it is live there.

    Thank you,

    Jordan

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    Adobe Employee
    JordanDavisAdobe Employee
    Adobe Employee
    Jul 2, 2018 9:16 PM UTC

    Starting from approximately 11:46AM MDT, some Adobe Target customers that are hosted in NA14 (a subset of North American customers) might be unable to change existing campaign or create new campaign from MAC UI.

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    Adobe Employee
    JordanDavisAdobe Employee
    Adobe Employee
    Jul 2, 2018 9:23 PM UTC

    Issue is listed here - you can subscribe there now for updates: Adobe Status

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    TylerWinz
    Level 2
    Jul 2, 2018 9:54 PM UTC

    Getting the same issue. Infinite spinning for Activating/Deactivating activites as well.

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    Adobe Employee
    JordanDavisAdobe Employee
    Adobe Employee
    Jul 2, 2018 9:56 PM UTC

    Thanks, Tyler. Is the issue continuing for you now? Do you have an open support ticket for this? Remediation is underway, so now verifying whether it is addressed for customers.

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    TylerWinz
    Level 2
    Jul 2, 2018 10:01 PM UTC

    I just refreshed, looks like the issue is persisting. I have an email ticket open, they just direct me to status.adobe.com.

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    Adobe Employee
    JordanDavisAdobe Employee
    Adobe Employee
    Jul 2, 2018 10:09 PM UTC

    Thank you for confirming. Additional follow up is being done. It seems not fully resolved yet. Status.Adobe.com will be updated once officially fixed.

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    TylerWinz
    Level 2
    Jul 2, 2018 10:18 PM UTC

    My dashboard looks fixed! Syncing isn't stuck anymore for me.

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      Adobe Employee
      JordanDavisAdobe Employee
      Adobe Employee
      Jul 2, 2018 10:19 PM UTC

      Good to hear - other customers' are going through now too. May need to re-save to trigger.

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      michaelb4458446
      michaelb4458446Author
      Level 2
      Jul 2, 2018 10:55 PM UTC

      Looks like it is working now! Thanks.

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