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MktgCloudUser
MktgCloudUser
Level 4
Oct 26, 2019 6:49 PM UTC
Solved

Save Response Token as Profile Script

Hello,

I want to save response token data as a profile script.  My specific requirement is to save the "profile.activeActivities" as a profile script value so that I can exclude a visitor from a if they are already in a specific campaign.  Entering something like this is a Profile Script doesn't work:

return profile.activeActivities;

In fact, none of the response tokens work in Profile Scripts - all of them return null - profile.visitNum, profile.tntId, profile.marketingCloudVisitorId, etc.

These values only seem to work in Offers so are they not supported in Profile Scripts or is this some sort or bug?

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    Shruti_PremkumarAccepted solution
    Adobe Employee
    Nov 13, 2019 4:02 PM UTC

    MktgCloudUser​  Could you try using user.activeActivities  ? I tested that and it works for me.

    Fyi , response tokens  are not available until after the content decision is made, whereas a profile script evaluates before the content decision is made.

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    8 replies

    MktgCloudUser
    MktgCloudUserAuthor
    Level 4
    Nov 11, 2019 4:21 PM UTC

    No one from Adobe knows the answer to this??

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    Adobe Employee
    Shruti_PremkumarAdobe Employee
    Adobe Employee
    Nov 11, 2019 8:58 PM UTC

    Hi MktgCloudUser​ Response tokens functionality was meant to replace profile scripts. Hence you cannot use them inside a profile script.

    Hope this helped answer your question.

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    MktgCloudUser
    MktgCloudUserAuthor
    Level 4
    Nov 11, 2019 10:45 PM UTC

    Thanks for responding - so how can I capture and use the number activities a visitor is currently active?  Is there no alternative to profile.activeActivties that will work in a profile script?

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    Gaureshk_Kodag
    Adobe Employee
    Gaureshk_KodagAdobe Employee
    Adobe Employee
    Nov 12, 2019 7:05 AM UTC

    hi MktgCloudUser​

    have you tried using this audience?

    This audience can be used if you want to exclude users who are already in other tests

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    MktgCloudUser
    MktgCloudUserAuthor
    Level 4
    Nov 12, 2019 3:38 PM UTC

    Yes, I am aware of this however we need to exclude if they are part of one or more specific campaigns.  This is "any" campaign which is too broad.

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    Adobe Employee
    Shruti_PremkumarAdobe EmployeeAccepted solution
    Adobe Employee
    Nov 13, 2019 4:02 PM UTC

    MktgCloudUser​  Could you try using user.activeActivities  ? I tested that and it works for me.

    Fyi , response tokens  are not available until after the content decision is made, whereas a profile script evaluates before the content decision is made.

    Translate
      MktgCloudUser
      MktgCloudUserAuthor
      Level 4
      Nov 13, 2019 5:54 PM UTC

      Yep, that worked; user instead of profile.

      return user.activeActivities;

      returns an array of "[24756,76788,87424]"

      Thanks

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        Adobe Employee
        Shruti_PremkumarAdobe Employee
        Adobe Employee
        Nov 13, 2019 8:30 PM UTC

        Great. thanks for the confirmation.

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