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SujaniKo
Level 2
August 26, 2024
Question

Safari and Chrome not showing Adobe Target Changes in Europe

  • August 26, 2024
  • 1 reply
  • 1108 views

Update: We have narrowed down the issue to all iOS mobile devices.  Chrome on an Android machine is working fine, for instance.  For now we have decided to exclude iOS users in Europe.  Will be great to have an official confirmation on this though! @gaureshk_kodag @raghavaggarwal 

 

Hi, we have created an A/B activity on Target where the variant is using Custom Code that is showing a dropdown instead of a form.  This activity is working on all devices in India and the US but in UK and Ireland the preview URL is performing differently.  On Safari on mobile phones the variant QA URL is being redirected to the control URL.  On Chrome Tablet and mobile phone it is happening intermittently.  Is there a known issue with Adobe Target container not showing on some browsers in mobile devices in Europe?  The options now are eliminating Europe mobile browsers from the test or risk incorrect data collection from those users.  Any change I can make within the test or code? Thank you so much!

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    1 reply

    pradnya_balvir
    Community Advisor
    pradnya_balvirCommunity Advisor
    Community Advisor
    August 27, 2024

    Hi @sujaniko , Is there any cookie consent tool implemented on your site? 

    Also can you please check if you are excluding those countries as audience in your activity.

      S
      SujaniKoAuthor
      Level 2
      August 27, 2024

      Hi, yes there is a cookie consent tool on the site for EU locations.  We are not excluding any EU countries in this activity. In UK and Ireland the variant QA URL works fine on desktop browsers

        Amelia_Waliany
        Adobe Employee
        Amelia_WalianyAdobe Employee
        Adobe Employee
        October 31, 2024

        Thank you for posting your question here SujaniKo. And thank you @pradnya_balvir for weighing in! @sujaniko were you able to resolve the issue? If so, please feel free to share any updates or follow up Qs here by Replying to the thread so that others with similar issues can refer to your approach 👀

         

        Otherwise @pradnya_balvir do you have any other suggestions here? Thanks!

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