Preview link for recommendations blocks all other recommendations and doesn't show anything

Question

I have some recommendations running on a PDP.

When I apply an inactive recommendation preview link, all my recommendations disappear. The recommendations I'm trying to preview don't appear either.

If I apply a QA audience and set it live (e.g. ?qa=true URL parameter), things work fine.

Any idea what's going on with the preview links?

neilh83114327 · Accepted Answer

Hi @mysticdeveloper We experienced this, you may be running into TNT-37455: QA mode for Recommendations activities. A known issue prevents preview if criteria used in the activity is item-based or category-based.

https://experienceleague.adobe.com/docs/target/using/release-notes/known-issues-resolved-issues.html?lang=en

This is a pretty fundamental capability that seems to be broken for a month or so with very little information from Adobe.

Perrin_Ennen · Answer

Hi @mysticdeveloper,I would recommend to test either to delete the mbox cookie or in this in the Incognito window (if this is possible with a PDP). Under Activity QA I would recommend to set "Match audience rules to see experiences" to false and "Show default content for all other activities" to true. In addition, the criteria of the recommendation must also be met so that a content from the collection can be displayed at all.

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