Linked Clicked - Target | Community
Skip to main content
pramseycom
pramseycom
Level 2
April 9, 2019

Linked Clicked - Target

  • April 9, 2019
  • 3 replies
  • 17534 views

I've added two links using VEC, I'd like to be able to track if either link was tracked as part of my test (main reason for the test is to see if we can get more clicks on this link).  So I've added the links in VEC and then in "Goals & Settings" I've set a conversion metric to "clicked on an element" and then I selected the two links.  Problem is I'm not seeing the link clicks being recorded.  I'm seeing page loads, but not link clicks, in the Experience Cloud Debugger, I'm seeing something fire when I follow a link, it's of "Request Type" "delivery", but I'm not seeing anything screams to me that a link click is being recorded.

    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

    3 replies

    Gaureshk_Kodag
    Adobe Employee
    Gaureshk_KodagAdobe Employee
    Adobe Employee
    April 10, 2019

    hi Philip,

    There are several things to consider when selecting elements:

    • You can browse to a different page to track clicks on a page where you might not be changing content. This different page must be included in the activity using the multipage feature and at.js or mbox.js must be implemented on it.
    • If you select more than one element, if an entrant clicks on any one of the chosen elements, the click is counted. To count each item separately, set up individual success metrics for each element.
    • Make sure you select the level of element you want to track. For example, when specifying a button, make sure you select the link and not the button text.
    • Click events are sent to Target on the same page as the click.
    • If the click-tracking metric is the Goal metric of an A4T activity, the visitor must click this element within 60 seconds of the page loading in order for the metric to track.
    • Click tracking does not work on elements that include escaped characters in their selectors, including the following:
      CharacterDescription
      #Number sign or Hash
      :Colon
      .Period
      $Dollar sign
      #Square brackets

    You can check whether your click is getting tracked or no in developer's tool by following below steps,

    1. Go to your page and press ctrl + shift + i (on the page where you have added the links)

    2. Go to Network Tab

    3. Filter your mbox file and click on it

    4. Go to preview section

    5. There you can see numbers of offers getting fired on your page, click on the last offer > actions > where you can see all the elements which are getting tracked.

    If you find your links(i.e. element selector for your links) in that list that means it is getting tracked properly, otherwise you need to check whether your goal and metric selection is properly defined .

    Thanks,

    Gauresh.

      pramseycom
      pramseycomAuthor
      Level 2
      April 10, 2019

      Gauresh,

      Thanks for the reply, what I'm seeing is:

      notifications: [{id: "xxxxxxxxxxxxxx", type "click", timestamp: xxxxxxxxxx....

      In the adobe debugger I'm seeing the same thing (but part of a longer string).  So the click is being sent back.  I'm not seeing an "actions" section.  I'm not seeing the "click" notification for any other link, just the links I've marked.

      I'm not seeing any of the reserved characters in my selectors, so I don't think that's the issues either.  I've gone through the snippet from the documentation you provided several times (including making sure I follow the link within 60 seconds).

      Philip

      Tanvi_Agarwal_
      Adobe Employee
      Tanvi_Agarwal_Adobe Employee
      Adobe Employee
      May 22, 2019

      Hi PhilipR​,

      When you click on the link, you should be able to view a new target call with the mbox name as '<activity-mbox-name>-clicked'

      If this happens, you click should be tracked in reports.

      You would be able to view the reports in Target activity Conversion report of the success metric. Are you receiving any count here?

      However, if you want to view the click tracks in the experience cloud debugger, you would need to enable the mbox trace and view the achieved success metric.

      Hope that helps.

        pramseycom
        pramseycomAuthor
        Level 2
        May 22, 2019

        Tanvia,

        It was all working as it should, I saw the click in the debugger, but target itself wasn't recording it.  I went to Adobe support, they took a while to get back, by then we had to remove target from that application since it was causing issues with different parts of the application and IE 11.  We're working to get it reinstalled.

        Philip

          pramseycom
          pramseycomAuthor
          Level 2
          June 6, 2019

          I'm unsure why this was marked as "Assumed Answered".

          Terms & ConditionsAccessibility statement

          Loading footer...