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ZvoidZ
ZvoidZ
Level 2
Dec 7, 2023 8:19 PM UTC
Solved

Issues Loading Recommendation Pages inside Adobe Target UI

As a new user with full permissions, I've run into a problem where the top menu seems to disappear when I navigate to the Recommendations page. Additionally, none of the items in the sidebar menu are clickable.

To add to the difficulty, when I attempt to create a Recommendation activity, the page fails to load entirely. This has been a persistent issue from the first time I accessed this environment. I've verified that I have the appropriate permissions, but the problem persists.

Has anyone faced a similar issue, and if so, how was it resolved?

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    ZvoidZ
    ZvoidZAccepted solution
    Level 2
    Jan 18, 2024 3:02 PM UTC

    Thank you for your response, Alex. I've opened a ticket, and the Support team has engaged with the engineering team on the issue. They have resolved the problem.

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    2 replies

    alexbishop
    Adobe Employee
    alexbishopAdobe Employee
    Adobe Employee
    Jan 18, 2024 2:15 PM UTC

    It should of course work across all browsers but have you tried in another browser to see if the issue persists? If so, I'd recommend raising a ticket with Customer Care so they can troubleshoot in more detail

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      ZvoidZ
      ZvoidZAuthorAccepted solution
      Level 2
      Jan 18, 2024 3:02 PM UTC

      Thank you for your response, Alex. I've opened a ticket, and the Support team has engaged with the engineering team on the issue. They have resolved the problem.

      Translate
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