Invalid User Input for HTML Offers and Experience Fragments in new VEC | Community
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maccg12
maccg12
Level 3
June 2, 2025
Question

Invalid User Input for HTML Offers and Experience Fragments in new VEC

  • June 2, 2025
  • 1 reply
  • 487 views

Ever since the new VEC Experience became available to me, I have not been able to access (or even see) any of my HTML Offers nor Experience Fragments when attempting to insert one into an activity. Mind you, if I go to the Offers tab outside of the Activities tab, I can still find and see every offer there. Instead, I keep getting blocked with this "Invalid User Input" error. Some (but not all) other people I work with are also seeing the same impediment. Is anyone else having any issues like this?
 

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1 reply

kandersen-1
Community Advisor
kandersen-1Community Advisor
Community Advisor
June 10, 2025

Haven't seen this one before. If you haven't already, make sure to create a ticket with Support/ClientCare.

I'm sure you've already noticed this, but there's a toogle so you can change between the old and the new interface.

Note that starting June 22nd the UI version toggle will be removed.

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