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Sushmith_M_A_
Level 2
Oct 14, 2019 12:36 PM UTC
Solved

Facing issue while creating recommendation activity

Hi All,

I am trying to create recommendation activity but while creating criteria Recommendation Key is not loading.Can anyone let me know what may be the issue.Please find the attached screenshot.

Regards,

Sushmitha

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    MihneaD
    MihneaDAccepted solution
    Adobe Employee
    Oct 18, 2019 6:10 PM UTC

    SushmithaGowda​,

    Possibly due to no products being available but not sure. This might be something that requires you open a new ticket with support. Some things to consider:

    1. Do you have products in your catalog?

    2. How long ago where they updated?

    3. What means are they being uploaded by: Feed or Mbox?

    Mihnea Docea | Technical Support Consultant | Customer Experience | Adobe | (:: 1 (800) 497-0335

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    1 reply

    MihneaD
    Adobe Employee
    MihneaDAdobe EmployeeAccepted solution
    Adobe Employee
    Oct 18, 2019 6:10 PM UTC

    SushmithaGowda​,

    Possibly due to no products being available but not sure. This might be something that requires you open a new ticket with support. Some things to consider:

    1. Do you have products in your catalog?

    2. How long ago where they updated?

    3. What means are they being uploaded by: Feed or Mbox?

    Mihnea Docea | Technical Support Consultant | Customer Experience | Adobe | (:: 1 (800) 497-0335

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