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Umamaheswari_Yakkala
Community Advisor
Umamaheswari_YakkalaCommunity Advisor
Community Advisor
Feb 11, 2021 12:27 AM UTC
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{"error_code":"502061","message":"Bad Gateway. No tenant associated with the user profile."} white trying to connect Adobe Target

Hi, 

 

I am trying to connect Adobe Target using APIs by passing bearer token and Api-key but getting 403 Forbidden code.

 

{"error_code":"502061","message":"Bad Gateway. No tenant associated with the user profile."}

 

Where can I find tenant Id for Adobe target? 

 

I am finding tenant name from https://experience.adobe.com/#/@xxxxxxxxxxx/target/ but its not working. 

 

Please help me to resolve this.

 

Thank You

Uma

 

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    josejr19Accepted solution
    Level 5
    Feb 12, 2021 5:07 AM UTC

    @umamaheswari_yakkala I would recommend reviewing this documentation very carefully. Also can you described the steps you have taken already? Want to make sure I understand how you generated your JWT token as an example.

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    6 replies

    josejr19Accepted solution
    Level 5
    Feb 12, 2021 5:07 AM UTC

    @umamaheswari_yakkala I would recommend reviewing this documentation very carefully. Also can you described the steps you have taken already? Want to make sure I understand how you generated your JWT token as an example.

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      Umamaheswari_Yakkala
      Community Advisor
      Umamaheswari_YakkalaCommunity AdvisorAuthor
      Community Advisor
      Feb 16, 2021 10:41 PM UTC
      Now I am able to connect .. I have realized that I am using company code instead of tenant name. Thank you
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      viveksuraj12
      Feb 24, 2021 5:06 PM UTC

      Hi Uma,

      I am facing the same issue. Even i am entering the client code and it din't work.
      Could you please help me stating where i can find the tenant id?

       

      Thanks

      Vivek Suraj

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        Umamaheswari_Yakkala
        Community Advisor
        Umamaheswari_YakkalaCommunity AdvisorAuthor
        Community Advisor
        Feb 24, 2021 5:10 PM UTC

        Hi Vevek, 

         

        if your URL format is like below, then your tenent ID should be in this "@xxxxxxxxxxx" part of URL 

         

         https://experience.adobe.com/#/@xxxxxxxxxxx/

         

        Thanks 

        Uma

         

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          alexav2
          Oct 12, 2023 5:53 PM UTC

          that worked for me too thanks

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