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lindsayh5357881
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July 18, 2024
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Combining audiences in Target, an inclusion and an exclusion

  • July 18, 2024
  • 1 reply
  • 755 views

I am trying to combine audiences in Target, one is an inclusion of a profile script and the other is an exclusion. When I build it, it looks correct. When I hover over the "i" to view it later, it adds in "all visitors" to the exclusion piece and now looks incorrect. I can't determine if that's normal or if it's truly correct or not. I ONLY want visitors who have fulfill that profile script and also make sure no employees see it. Why would it throw in "all visitors"? 

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    Best answer by Vaibhav_Mathur

    Hi @lindsayh5357881 ,

     

    Your setup seems to be correct based on your explanation. If the audience setup specifically targets only the visitors who match the profile script criteria except "global Concur employees", it should work as expected.

     

    To understand the configuration of the audience simply,

     

    Target Audience = (All visitors - employees) AND (Profile script audience)

     

    This means that you're targeting all visitors except employees, and within that group, only those who meet the criteria defined in the profile script.

     

    Hope it helps! 

     

    Regards, 

    Vaibhav Mathur

    1 reply

    Vaibhav_Mathur
    Community Advisor
    Vaibhav_MathurCommunity AdvisorAccepted solution
    Community Advisor
    August 14, 2024

    Hi @lindsayh5357881 ,

     

    Your setup seems to be correct based on your explanation. If the audience setup specifically targets only the visitors who match the profile script criteria except "global Concur employees", it should work as expected.

     

    To understand the configuration of the audience simply,

     

    Target Audience = (All visitors - employees) AND (Profile script audience)

     

    This means that you're targeting all visitors except employees, and within that group, only those who meet the criteria defined in the profile script.

     

    Hope it helps! 

     

    Regards, 

    Vaibhav Mathur

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