Can't see any delivery request in network tab and experience not pulling through target - opt in service | Community
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Gokul_Agiwal
Community Advisor
Gokul_AgiwalCommunity Advisor
Community Advisor
December 21, 2020
Solved

Can't see any delivery request in network tab and experience not pulling through target - opt in service

  • December 21, 2020
  • 3 replies
  • 2503 views

Hello, 

 

We've implemented opt in service using Adobe Launch. Configured the ECID extension correctly like below 

 

Now once the user accepts cookies for target, we've update the permission and invoke direct call rule to trigger as permission/ consent provided. 

 

adobe.optIn.approve(adobe.OptInCategories.TARGET, true);
adobe.optIn.complete(); 

 

Can see Adobe request coming through on page 

but can't see any delivery request in network tab instead getting below warning in console  and experience not coming through target 

 

Any idea what's wrong here? 

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Best answer by Gokul_Agiwal

This issue has been resolved. the issue had occurred because of the Adobe target extension has option called GDPR opt in enabled / disabled which conflicts with adobe opt in permission in our case. Earlier it set to enabled but later on when it disabled all working as expected. I 've report this with Adobe.

3 replies

shelly-goel
Adobe Employee
shelly-goelAdobe Employee
Adobe Employee
December 22, 2020

@gokul_agiwal 

Please set 'Is Opt In storage enabled' to 'Yes' (Launch > EC ID service extension) so as to store the opt in permissions in a first party cookie 'adobeujs-optin'. You can also debug in the browser console to see 'adobe.optIn.permissions' returns the expected result of each category or not.

Gokul_Agiwal
Community Advisor
Gokul_AgiwalCommunity AdvisorAuthor
Community Advisor
January 29, 2021

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Gokul_Agiwal
Community Advisor
Gokul_AgiwalCommunity AdvisorAuthor
Community Advisor
December 22, 2020

@shelly-goel 

Thanks for the response. I've had check I can see the correct values return by 'adobe.optIn.permissions' for each category like below  but it can also shows the warning message 

 

where as when I interacted with my cookie banner and select only allow Target cookies then with my earlier implementation (in question)  works correctly and I can see the experience through target  and interestingly can't see the above target warning 

 

 

Not sure why this happening? Any idea? 

Help appreciated, Thanks  

 

 

 

 

shelly-goel
Adobe Employee
shelly-goelAdobe Employee
Adobe Employee
December 23, 2020
@gokul_agiwal Okay, let confirm my understanding. [1] You're getting the issue when consent is provided using Adobe.optIn.approveAll() but works fine with Adone.optIn.approve(categories, true)? (this is contradictory to your original post) [2] When do you see the console error - on initial page load, on cookie banner load OR after interacting with the banner? This could possibly a timing issue. [3] If you're not storing the opt-in user preferences in cookie, is it stored in CMP?
Gokul_Agiwal
Community Advisor
Gokul_AgiwalCommunity AdvisorAuthorAccepted solution
Community Advisor
January 29, 2021

This issue has been resolved. the issue had occurred because of the Adobe target extension has option called GDPR opt in enabled / disabled which conflicts with adobe opt in permission in our case. Earlier it set to enabled but later on when it disabled all working as expected. I 've report this with Adobe.

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