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paul_goodison
paul_goodison
December 19, 2016
Solved

Audiences>Network>ISPs stopped working

  • December 19, 2016
  • 6 replies
  • 1737 views

We have been using an audience defined as audience>network>ISP includes plusnet to target our own customers (we are an ISP) and until recently this was working correctly.

 

However within the last few weeks, this seems to have stopped working, as is now not targeting anyone at all.

Any ideas what may have gone wrong?

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Best answer by ParitMittal

Hi Paul / Andrew,

You need to reach out to customer care for this issue.  They can further help you debug the same.

Please see link for more information on reaching out to customer care.

Thanks & Regards

Parit Mittal

6 replies

jantzen_b
Adobe Employee
jantzen_bAdobe Employee
Adobe Employee
December 19, 2016

Hi Paul,

Can you clarify if you are using the segmentation tools within Target itself, or are you using the Audience core service of the Marketing Cloud to segment your visitors? If you're using the core service, are you creating the segment in Analytics as a historcal audience or in the Marketing Cloud as a real-time audiences?

Marketing Cloud Audiences Documentation - https://marketing.adobe.com/resources/help/en_US/mcloud/?f=audience_library

 

Thanks,
Jantzen

andrew_morgans
andrew_morgans
December 20, 2016

Hi Jantzen. 

This is using the segmentation tools within Target.

Thanks.

paul_goodison
paul_goodisonAuthor
December 21, 2016

Andrew Morgans wrote...

Hi Jantzen. 

This is using the segmentation tools within Target.

Thanks.

 

HI Jantzen - Andy is the developer on this, so to confirm it is the segmentation tools in Target itself. The ISP segment worked fine for us for several months but seemed to change sometime in late Oct or early Nov.

Regards

Paul

jantzen_b
Adobe Employee
jantzen_bAdobe Employee
Adobe Employee
December 21, 2016

Paul,

Thanks for the confirmation. I'm working to get one of our Target resources to review this question. 

 

Thanks,
Jantzen

ParitMittal
ParitMittalAccepted solution
Level 10
December 23, 2016

Hi Paul / Andrew,

You need to reach out to customer care for this issue.  They can further help you debug the same.

Please see link for more information on reaching out to customer care.

Thanks & Regards

Parit Mittal

ParitMittal
ParitMittal
Level 10
January 2, 2017

Hi Paul,

Is the above issue resolved ?

Thanks & Regards

Parit Mittal

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