Adobe Target Visual Editor No Longer Working in Chrome

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The old extension I used for Adobe Target is no longer available in Chrome ( Adobe Target VEC Helper). So I am trying to use the new one (Adobe Experience Cloud Visual Editing Helper) and it isn't working. I just keep getting "There was an error finding Target libraries" and telling me to install the extension. Is there something else I need to get this extension to work with the visual editor.

A

Akanksha9

Level 2

Hi @melissama7,

Please try to add this extension to chrome.⬇️

https://chromewebstore.google.com/detail/adobe-experience-cloud-vi/kgmjjkfjacffaebgpkpcllakjifppnca

Thanks!

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pradnya_balvir

Adobe Champion and Community Advisor

Hi @melissama7 ,

If your Adobe Target Visual Experience Composer (VEC) is no longer working in Chrome, ensure you have the Adobe Experience Cloud Visual Editing Helper browser extension installed, or enable the Enhanced Experience Composer (EEC).

https://chromewebstore.google.com/detail/adobe-experience-cloud-vi/kgmjjkfjacffaebgpkpcllakjifppnca

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MelissaMa7Author

Level 2

This is the extension I mentioned in my post that isn't working. It sometimes will load but will show duplicates of components on the page. Other sites it just won't load and shows blank screens.

The only way I can get the visual editor to work is using Edge and Firefox with the old browser extension. Is there somewhere I can report this or get help.

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cristinel

Adobe Employee

@melissama7 - can you open a customer care ticket and describe the problem? We would need to have a look at these problems and make updates if necessary. As a quick note, the previous extension will be removed by Google from browsers and store at one point.

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