Adobe Target is delivering on Microsoft Edge but not on Google Chrome | Adobe Higher Education
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alisaberindea
Level 2
February 26, 2026
Vraag

Adobe Target is delivering on Microsoft Edge but not on Google Chrome

  • February 26, 2026
  • 1 reactie
  • 6 Bekeken

Hello! 

I am having some issues with getting Adobe Target to fire on my Google Chrome since switching to a new computer. I am the platform owner for my team so as you can image, if the experiences are not firing for me on my main browser, this is a problem. 

 

On my old computer the experiences (when activated) would show on microsoft edge and google chrome, now they are only showing on microsoft edge. However, others on google chrome can still see the experiences so it appears to be just me. 

Troubleshooting I have tried: 
1. Accepting all cookies 
2. Clearing my cache
3. Restarting my computer

  1. Closing all tabs and trying again

Looking for assistance and suggestions please and thank you!

 

1 reactie

Perrin_Ennen
Community Advisor
Perrin_EnnenCommunity Advisor
Community Advisor
February 26, 2026

Hi ​@alisaberindea,

You can usually narrow this down pretty quickly — especially since Target works in Edge and for other Chrome users. That strongly suggests a local Chrome configuration or extension issue, not an activity problem.

Here’s how I would systematically test and debug it.

 

Verify Target is actually loading in Chrome

First check the basics in DevTools (Chrome):

Network tab

  • Filter for: target or delivery. You should see one of:
    • at.js request
    • delivery call (Web SDK)

If you don’t see any Target request, something in Chrome is blocking it (extensions, privacy settings, company restriction etc.).

If you do see the request, check the response and proceed to qualification debugging. 

Here, also check whether the requests are being processed or, for example, blocked in red.

 

Open Chrome DevTools -> Console and run: 

adobe.target

If this returns an object -> Target is loaded.
If it returns undefined -> Target is not loading.
 

Test in Chrome Incognito

Open:

  • Chrome -> New Incognito Window
  • Disable extensions in Incognito (important)

If Target works there, the root cause is almost always:

  • ad blocker
  • privacy extension
  • corporate security plugin
  • aggressive tracking protection

 

Hope that helps.

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