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BrianRedz
Level 2
Dec 10, 2015 9:43 AM UTC
Solved

Adobe Target Create Activity grayed out

Hi, I havce been set up as a user for Adobe Target by my administrator with the same access rights as a number of members of my team but for some reason, I cannot create any tests as my Create Activity button is not active.

My administrator cannot find any reason for this and so I find myself here. Any help much appreciated.

BR

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    JonTeheroAccepted solution
    Adobe Employee
    Dec 16, 2015 9:30 PM UTC

    Brian,

    If you have editor/approver privileges in Target but are still unable to see click the "Create Activity" button, this could be related to an open "touch support" issue (see our known issues page). If this sound like your situation, one workaround in Google Chrome is to disable touch support touch (enter chrome://flags/ into your browser and navigate to the option ). The best way to validate is to try logging in on a non-touch device and seeing if the problem goes away.

    This bug will be fixed in our January 2016 release.

    View in thread

    6 replies

    WhoaShekhar
    WhoaShekhar
    Level 10
    Dec 11, 2015 6:45 AM UTC

    Hi Brian,

    Thank you for reaching out to Adobe Community.

    Before you can start creating activities in Adobe Target. You need to give yourself the Approver role. An approver can create activities in Target. Until you have the approver role, the create activity button would be greyed out.

    You can give yourself the approver role by Clicking Setup > Users and selecting the radio button under approver.

    See the screenshot below:

    Hope this helps!

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    BrianRedzAuthor
    Level 2
    Dec 14, 2015 11:51 AM UTC

    Thanks for the info but I'm not seeing the option for Setup or User Role Management or anything remotely related.

    B

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    WhoaShekhar
    WhoaShekhar
    Level 10
    Dec 15, 2015 9:06 AM UTC

    Hi Brain,

    It seems you do not have the rights. You need to speak to the Admin of your account. He/She can make you the approver.

    Thanks!

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    BrianRedzAuthor
    Level 2
    Dec 16, 2015 1:48 PM UTC

    Ok, thanks, he's stumped as to what the issue is too as there are a number of users set up on the same permissions but for some reason my experience is different to others. Thanks for getting back to me on this though.

    B

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    Adobe Employee
    JonTeheroAdobe EmployeeAccepted solution
    Adobe Employee
    Dec 16, 2015 9:30 PM UTC

    Brian,

    If you have editor/approver privileges in Target but are still unable to see click the "Create Activity" button, this could be related to an open "touch support" issue (see our known issues page). If this sound like your situation, one workaround in Google Chrome is to disable touch support touch (enter chrome://flags/ into your browser and navigate to the option ). The best way to validate is to try logging in on a non-touch device and seeing if the problem goes away.

    This bug will be fixed in our January 2016 release.

    Translate
      BrianRedzAuthor
      Level 2
      Dec 21, 2015 12:21 PM UTC

      Hi Jon and thanks very much for this info. This does not seem to have made a difference but I'll look into this a bit more and if all else fails, hopefully the January release may solve the issue.

      Brian

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