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randradebbva
April 13, 2020
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Adobe ID is not linked with your Adobe Experience Cloud solution account

  • April 13, 2020
  • 2 replies
  • 5999 views

When trying to access Adobe Target, I received below message, and not able to continue (everything worked fine until Apr 8th).

 

Any guidence is highly appreciated.

 

Welcome to Adobe Experience Cloud

It seems that your Adobe ID is not linked with your Adobe Experience Cloud solution accounts
Please get in touch with your Org Administrator or Adobe Enterprise Support.

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    Best answer by MihneaD

    @randradebbva,

     

    Please reach out to your admin and have them double check that you are set up under the Target product profile as an Approver. They can do that from Menu > Admin > Target Here is a screenshot: 

    2 replies

    MihneaD
    Adobe Employee
    MihneaDAdobe EmployeeAccepted solution
    Adobe Employee
    April 13, 2020

    @randradebbva,

     

    Please reach out to your admin and have them double check that you are set up under the Target product profile as an Approver. They can do that from Menu > Admin > Target Here is a screenshot: 

      S
      Adobe Employee
      skandAdobe Employee
      Adobe Employee
      April 17, 2020

      @randradebbva  :

      Since you mentioned it was working earlier till 8th (you were able to access target earlier), So I would suggest :

      1. Confirm you have target profiles assigned by Experience Cloud System administrators as explained very well by @mihnead .

      2. If still issue persists then -

          a. Try incognito window of browser or clear your browser cache & cookies to make sure new changes reflect.

          b. Try in another System

          c. Try in different Network.

      3. Are you facing the issue only accessing the target or with other solutions as well ?

       

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