Using Tokens in Smart Lists and Smart Campaigns | Community
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KCS_Integration
KCS_Integration
Level 2
May 3, 2020

Using Tokens in Smart Lists and Smart Campaigns

  • May 3, 2020
  • 0 replies
  • 2333 views

Issue

Issue Description
Using a token in the Smart List of a Smart Campaign yields unexpected results, an error, or the campaign to not trigger. 
 

Solution

Issue Resolution
Tokens cannot be used in the Smart List section of Smart Campaigns.

Tokens can be used in the Smart Campaign Flow, in the following steps:
  • Interesting Moments
  • Change Data Value
  • Salesforce Campaign Steps (add, remove, change status)
  • Create Task

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