User Locked Out after Failed Login Attempts | Community
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KCS_Integration
KCS_Integration
Level 2
June 11, 2019

User Locked Out after Failed Login Attempts

  • June 11, 2019
  • 2 replies
  • 3441 views

Issue

Issue Description
After several failed login attempts you are locked out of your Account. You get the message "Account locked due to too many failed login attempts. Reset password and login again."

 

 

 


Solution

Issue Resolution
Marketo Locks a user automatically after 5 failed login attempts.

You can either reset the password or have Marketo Support unlock your user from the backend if you know your password.

 

 


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2 replies

Zach_Leigh
Zach_Leigh
June 11, 2019

Get this error: Single ID enabled users cannot have their passwords reset

Roxann_McGlump1
Roxann_McGlump1
Level 5
June 12, 2019

Hello Zach, 

If you haven't already, please reach out to Marketo Support for assistance with this issue.

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