Unable to Abort a Triggered Campaign in Progress | Community
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KCS_Integration
KCS_Integration
Level 2
April 10, 2018

Unable to Abort a Triggered Campaign in Progress

  • April 10, 2018
  • 1 reply
  • 2983 views

Issue

You are unable to abort a triggered Smart Campaign currently in progress.
 

Solution

The "Abort Campaign" function only works for batch campaigns. To stop leads from going through the flow of a triggered campaign, do the following:
 
  1. Deactivate the trigger campaign in the Schedule tab. This will prevent new leads from entering the campaign flow steps. It will not stop leads that have already entered from continuing through the flow.
  2. Use a "Remove from Flow" step to remove existing campaign members from the flow. This can be done a few different ways.
    • View Campaign Members > Select All > Lead Actions > Special > Remove from Flow
    • If the leads are in a Wait Step, you can add a Remove From Flow step after the Wait Step in the trigger campaign
    • Create a small batch campaign with a "Member of Smart Campaign" Smart List filter and a "Remove from Flow" flow step that specifies the trigger campaign you want to remove them from.

 


    1 reply

    Chloe_Pott
    Chloe_Pott
    Level 3
    April 10, 2018

    Hi, thanks for this article. Wish I had found it sooner. I deactivated a trigger based smart campaign that sent out reminder emails for a webinar, and I thought "deactivate" in the Schedule tab was enough. I understand the logic behind the "remove from flow", however it is not intuitive that this step needs to be taken when you truly want to abort/deactivate the trigger based smart campaign. I know there is a new UX in the pipe - has there been any thought about adding a pop-up or explanation bubble mentioning this caveat?

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