Level 2

Some Salesforce Fields on Contact, or Account Object Not Syncing to Marketo

Forum|Forum|7 years ago
March 16, 2018
2 replies
3155 views

Issue

You have a field on the Contact, or Account object that is visible to the Marketo Sync user, but updates to that field are not being passed to the record in Marketo. The field is not a lookup or formula field, and the matching field on the Lead object does sync.

Solution

Issue Resolution
Certain fields in Salesforce are ignored by the Marketo/SFDC sync. Ignored fields are listed by object below.

ALL:

CreatedById
LastActivityDate
LastModifiedDate
LastModifiedById
MasterRecordId
SystemModstamp

ACCOUNT:

Fax
Ownership
Rating
ShippingCity
ShippingCountry
ShippingPostalCode
ShippingState
ShippingStreet
TickerSymbol

CONTACT:

Name
AssistantName
AssistantPhone
HomePhone
LastCURequestDate
LastCUUpdateDate
MailingCity
MailingCountry
MailingPostalCode
MailingState
MailingStreet
OtherCity
OtherCountry
OtherPhone
OtherPostalCode
OtherState
OtherStreet
ReportsToId

Who This Solution Applies To
Customers with Salesforce integrations

Marketo

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Jack_Volkov

Are these standard object fields the only fields that are ignored?

Should a change to any custom lead, contact, or account field trigger a sync to Marketo?

Roxann_McGlump1

Level 5

Marketo will sync with any custom field that is visible to the Marketo Sync User in Salesforce. If you make a change to a visible custom field in Salesforce, that should sync down to Marketo unless the field is blocked from updates on the Marketo side.

Issue

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