Relative Urgency/Relative Score not updating
Issue Description
"Relative Score" and "Relative Urgency" values are not automatically updating in Marketo and CRM even when scores have changed on records.
Issue Resolution
Resolve any configuration errors showing in the Sales Insight section of Admin. Configuration errors between Sales Insight and your CRM can cause the relative scoring task to fail to update values of the "Relative Score" and "Relative Urgency" fields.
SFDC Configuration Instructions: https://docs.marketo.com/pages/releaseview.action?pageId=2360368
Microsoft Dynamics Configuration Instructions: https://docs.marketo.com/display/public/DOCS/MSI+for+Microsoft+Dynamics
Who This Solution Applies To
Customers with Sales Insight
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