Munchkin Not Tracking Page Visits | Community
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Anonymous
July 12, 2017

Munchkin Not Tracking Page Visits

  • July 12, 2017
  • 1 reply
  • 2996 views

Issue Description
You have the Munchkin tracking code on your non-Marketo web page but visits to the page are not being tracked.

 

Issue Resolution

If you have customized the Munchkin tracking code, it may not work.  Marketo only supports the Munchkin code as it is provided in your instance.  If you need to alter the code, you would need to work with your web developer to determine why the customized code is not working.

 

To find the supported Munchkin tracking code:

  • Go to Admin > Munchkin.
  • Select the version of Munchkin you intend to use.
  • Place the Munchkin code on your page as outlined in our document on adding Munchkin tracking to your site.

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1 reply

Grégoire_Miche2
Grégoire_Miche2
Level 10
January 29, 2018

Please note that there is a bug that prevents the munchkin to work correctly on 2 letters TLDs, meaning most of EU companies should be using custom munchkin (if they were aware of the bug...)

See here:

-Greg

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