MSI Unable to send Operational Emails to Unsubscribed Recipients | Community
Skip to main content
KCS_Integration
KCS_Integration
Level 2
July 22, 2019

MSI Unable to send Operational Emails to Unsubscribed Recipients

  • July 22, 2019
  • 0 replies
  • 1216 views

Issue Description
Unable to send Operational Email via Marketo Sales Insight when the lead is flagged as unsubscribed.

Issue Resolution
Check the settings for your Sales Emails in Admin > Sales Insights.  You may have them set to "Respect Unsubscribe Settings." If you wish for MSI to respect the operational email flag this will need to be changed to "Ignore Unsubscribe Settings" for Operational Emails.

Who This Solution Applies To
Customers using Marketo Sales Insight

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Terms & ConditionsAccessibility statement

Loading footer...