Marketo Sales Insight for SFDC Unable to send Operational Emails to Unsubscribed Recipients | Community
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KCS_Integration
KCS_Integration
Level 2
May 3, 2020

Marketo Sales Insight for SFDC Unable to send Operational Emails to Unsubscribed Recipients

  • May 3, 2020
  • 0 replies
  • 1113 views

Issue

Issue Description
Unable to send Operational Email via Marketo Sales Insight in Salesforce when the lead is flagged as unsubscribed.

 

 


Solution

Issue Resolution
Check the settings for your Sales Emails in Admin > Sales Insights.  You may have them set to "Respect Unsubscribe Settings." If you wish for MSI to respect the operational email flag this will need to be changed to "Ignore Unsubscribe Settings" for Operational Emails.

 

Who This Solution Applies To
Customers using Marketo Sales Insight


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