Marketo is unable to sync to the new field name and type after it was changed in Salesforce | Community
Skip to main content
May 29, 2015

Marketo is unable to sync to the new field name and type after it was changed in Salesforce

  • May 29, 2015
  • 7 replies
  • 2536 views

Problem/Issue:
You created a new custom field in Salesforce and see that Marketo synced to it successfully the first time. You later decide to change the name and/or type in Salesforce.  After making the change, you checked Marketo to confirm the change, but can no longer find the custom field; or, you find that the field name and type did not change.

 

Resolution:
Once a new field name and type is picked up by Marketo during the first sync, Marketo keeps the original properties.  A manual change is required in Marketo in order to properly sync to the right field/type. 

 

 

 

 


This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

7 replies

May 29, 2015

The link for the Field Management article is out of date and I'm being redirected to the general Product Docs site. Could you please update? Thanks!

June 25, 2015

Fixed, thanks Jessica!

July 2, 2015

I am getting the same problem.... I'm being redirected to the general Product Docs site...

September 16, 2015

I am having same issue, all the below referenced help links redirect to the general product docs page...:

Fix/Solution:
Please access the article, Field Management, on how to change a field name manually.

Please access the article, So you’ve been given access to the extra field management options, on how to change a field type manually.

September 25, 2015

Hi Jessica,

The links have been updated.

Thank you for alerting us to this.

Raul

September 25, 2015

The links have been updated.

Raul

Level 4
October 2, 2015

Hi all, looking for clarification on changing a field name.

If a field name in SFDC is changed but the API name remains the same, how would that impact the Marketo field/sync? What actions would I need to take?

Thanks.