Mailto Link Clicked in Email Opening New Browser Window | Community
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KCS_Integration
Level 2
May 3, 2020

Mailto Link Clicked in Email Opening New Browser Window

  • May 3, 2020
  • 0 replies
  • 2789 views

Issue

Is there a way to prevent opening a new browser window when a mailto/email address link in an email is clicked?

Solution

The reason why the link clicked in an email redirects to a new browser window occurs is because the link is a tracked link. As per design of Marketo tracked links, they are required to be loaded in a browser first which is why the mailtolink/email address clicked is loading in the browser first.

If you wish to load the link clicked in the same window and not redirect to a new browser window, you will need to disable tracking on the link.

https://docs.marketo.com/display/public/DOCS/Disable+Tracking+for+an+Email+Link

 

 


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