List Import fails to update Full Name Field | Community
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KCS_Integration
Level 2
December 12, 2019

List Import fails to update Full Name Field

  • December 12, 2019
  • 0 replies
  • 1147 views

Issue Description

When trying to import a list of people into Marketo via a list import, their names are being left blank despite being listed clearly in your CSV.

Example CSV headers:

NAME                   Email
John Smith           JS@email.com
Smith John           SJ@email.com
Greg Jones          GJ@email.com




Issue Resolution
Full Name is a system managed field that is blocked from being updated by list imports.

You will want to split the one column of Name, into two columns of First Name and Last Name.  This document from excel shows how to split the one Name cell into two different cells.

 https://support.office.com/en-us/article/Split-a-cell-f1804d0c-e180-4ed0-a2ae-973a0b7c6a23


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