Leads Did Not Receive an Email from an Engagement Program
Issue
Issue Description
Some leads received emails 1, 2 and 3 from an Engagement Program stream but did not receive email 4.
Some leads received emails 1, 2 and 3 from an Engagement Program stream but did not receive email 4.
Solution
Issue Resolution
- Check if leads were still a member of the Engagement Program at the time Email 4 was sent.
- Check if leads were removed from the Engagement Program before Email 4 was sent
- Check if leads were moved onto a different stream within the Engagement Program before Email 4 was sent
- Check if the Engagement Program has been turned off
- Check if leads were paused from receiving content