Lead Skips the Send Email Flow Step But Runs Through the Other Flow Steps | Community
Skip to main content
A
Anonymous
May 15, 2018

Lead Skips the Send Email Flow Step But Runs Through the Other Flow Steps

  • May 15, 2018
  • 1 reply
  • 2104 views

Issue


A lead skips the send email flow step, but processes through the other flow steps. In the results tab and in the lead activity log there is no mention of the email step.

 

Example:

 

 


Solution


If your lead record is blocked from receiving emails, Marketo will not send an email to that lead. If an email is not sent, there will not be a record in the activity log for the lead record or in the results tab of the smart campaign, but the lead will still go through the other steps as normal.

 


This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

1 reply

Libby_Herskovit
Libby_Herskovit
May 15, 2018

What if the email is an operational email, why would marketo skip that send email flow step?

Terms & ConditionsAccessibility statement

Loading footer...