How to Re-Authorize Facebook Lead Ads

Forum|Forum|8 years ago
September 14, 2017
2 replies
4760 views

Issue

You have integrated Marketo and Facebook Lead Ads in Marketo Admin > Launchpoint, and your test form-fills are not appearing in the Marketo Lead Database.

Solution

Occasionally the integration between Marketo and Facebook needs to be re-authorized. This is one of the primary troubleshooting steps we start with in these situations.

The instructions for re-authorizing are as follows:

Navigate to Marketo Admin > Launchpoint, and take note of the Facebook User that is used in the Lanchpoint integration,
Log into the Facebook Business Account, and navigate to the settings where the Admins are added/removed
Remove the User, and save changes
Re-add the User back to the Business Account as an Admin, save changes
Navigate back to Marketo Admin > Launchpoint, and edit the Facebook Lead Ads integration,
Proceed with 'Next' to view the Facebook Account, and click 'Re-Authorize'

The final step after this would be to attempt another form-fill on a Facebook form to see if the activities are appearing in Marketo.

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

A

Anonymous

@Chinam Bajaj / @Miles Ybaben / @Roxann McGlumphy -

I've tried these steps twice, but to no avail. Is there something else I can try here? If I open a support ticket, is there more investigating you can do on your end to make sure Facebook is calling into our Marketo instance?

Thanks!

John Reynolds

john@karmic.digital

Roxann_McGlump1

Level 5

Hi John,

If the support article isn't resolving your issue, your next step would be to open a support case to we can look into it further.

Issue

Solution

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded