Global form validation rule not working | Community
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April 26, 2024

Global form validation rule not working

  • April 26, 2024
  • 0 replies
  • 1394 views

Summary

Your global form validation rule is setup/active in Admin, and the rule is enabled on the form, but the rule isn't working.

Issue

Your global form validation rule is setup/active in Admin, and the rule is enabled on the form, but the rule isn't working (emails that should be blocked can still submit)

Environment

Admin

Solution

Check the rule in Admin > Global Form Validation Rules and confirm that there is no '@' prepended to the email domains.

The domains should look like the below:

'gmail.com, outlook.com, acme.org...'

Instead of:

'@gmail.com, @outlook.com, @acme.org..."

Root Cause

'@' referenced in the domain name within the validation rule.

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