Form Pre-fill Is Not Working on When Tested from Sample Emails
Issue
You click on a link in a sample email to test form pre-fill, but when you do, the form is not pre-filled.
Solution
When sending sample emails, the send sample feature does not generate links which are captured by the web browser, so the form pre-fill information is not passed.
The test needs to be performed by sending an email using one the features below:
- Single Flow Action "Send Email" in a Smart List
- A Smart Campaign
- An Email Program
Once a live email has been sent and not a sample email, the tracked link which contains the mkt_tok passes the lead info and the form will now pre-fill with that lead's information until the cookies are cleared, a new browser is used or an incognito browser is used.