Error single id enabled users cannot have their passwords reset | Community
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April 26, 2024

Error single id enabled users cannot have their passwords reset

  • April 26, 2024
  • 0 replies
  • 1087 views

Issue

When trying to reset a user's password under Marketo > Admin > Users & Roles, a popup error appears stating "Single id enabled users cannot have their passwords reset".

Solution

Admins cannot reset passwords for universal ID enabled users under Marketo > Admin > Users & Roles. The universal ID user should reset their own password themselves, by clicking on "Forgot Password" in the Marketo login page.

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