Email mailto: Link Not Working | Community
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KCS_Integration
Level 2
May 3, 2020

Email mailto: Link Not Working

  • May 3, 2020
  • 0 replies
  • 600 views

Issue

The "mailto:example@marketo.com" link in an email should open an email with pre-filled "To address" (mailto address) but nothing happens when the link is clicked

Solution

Turn off tracking for mailto: links.  Refer this article for more information on how mailto: links works and why tracking links will break it:  http://blog.teknkl.com/stop-trying-to-track-mailto-links-if-you-want-them-to-work/.