Email Asset Shows Template “None” Instead of an Actual Name | Community
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KCS_Integration
Level 2
September 10, 2020

Email Asset Shows Template “None” Instead of an Actual Name

  • September 10, 2020
  • 0 replies
  • 1227 views

Issue

Email asset does not show which template it was built on and shows the word "none" instead of the name of the template that was used to create that asset.


Solution

Any edit directly to the HTML code of an email will break the connection between the email and the template. Changes made to the template will no longer flow down to the email. After making those change you will see a template name of None instead of the name of a template.

When editing the HTML in the email, you will see this warning message:


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