Email 2.0 Variables Not Shown in Text-Only Emails | Community
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KCS_Integration
Level 2
May 3, 2020

Email 2.0 Variables Not Shown in Text-Only Emails

  • May 3, 2020
  • 0 replies
  • 1350 views

Issue

When you add variables to your email template assets, the value assigned to that variable is not showing in the text-only version of the email even though it shows in the HTML version.

Solution


Email 2.0 variables do not pass the defined values for variables through to the text-only email. Since Marketo token values are passed through to the text-only email, customers may expect variable values to also be passed through to text-only emails. However, this is not currently the case.

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