Dynamics Custom Entities - Constraints do not appear for Smart Lists | Community
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KCS_Integration
Level 2
March 8, 2018

Dynamics Custom Entities - Constraints do not appear for Smart Lists

  • March 8, 2018
  • 2 replies
  • 1682 views

Issue Description
After syncing a Dynamics Custom Entity to create it in Marketo, not all constraints appear as options when setting up filters for the custom entity in a Smart list.

Issue Resolution
When a custom entity is added after the initial sync, it may not end up with a direct relationship in the database. To resolve this, fully refresh everything to see if that helps re-establish the relationship using the following steps:

    1. Remove all the references from this entity (which you can see under Object Properties: Object Used By")
    2. Disable the custom entity
    3. Refresh schema and re-sync the custom entity

 

 


Who This Solution Applies To
Customers using MS Dynamics Custom Entities


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2 replies

Kimia_Moini
March 9, 2018

I had this same issue. Support will recommend for you to re-sync the entity, but it may not fix the issue. I recommend to reach out to Support as this looks like is a consistent issue..

Kalyn_Ortiz
Level 1
March 27, 2018

I also am having this issue. Support hasn't been able to resolve yet. If there is any other solution you can provide, please help!