Delay in SFDC Sync Causes Email to be Sent With Unpopulated Tokens

Issue

• Delay in SFDC Sync causes email to be sent with unpopulated tokens
• Wait steps in campaign designed to prevent race conditions are sometimes not long enough for the SFDC Sync to complete
• Wait steps cause delay in customer receiving their email after filling out for - bad user experience

Environment

• Smart Campaign triggers off form fill and flow step syncs Person record to Salesforce 
• Info from SFDC sync is used to populate tokens in email
• Campaign uses Wait steps to hold email send until sync is finished

Solution

• Split the Smart Campaign into two campaigns
• The first campaign runs the sync activities, but does not send email
• The second campaign triggers off of the Data Value Changes resulting from the sync and sends the email with the email tokens populated