“Customer does not belong to any POD” Error When Clicking View As Webpage/View In Browser | Community
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KCS_Integration
KCS_Integration
Level 2
October 25, 2017

“Customer does not belong to any POD” Error When Clicking View As Webpage/View In Browser

  • October 25, 2017
  • 2 replies
  • 1840 views

Issue Description
The "View In Browser" link gives an error "Customer does not belong to any POD" when clicked in the Email Preview or in exported email HTML.

Issue Resolution
When you Preview an Email you are viewing the layout of the email, but system tokens will not function. This is also true of exported HTML. When you send a Sample Email, you can test the the system tokens {{system.viewAsWebpageLink}} as though you were the customer.

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2 replies

A
Anonymous
January 10, 2019

Hi Roxann,

Even after sending the sample to myself and clicking on the view as web page link, I am getting the same error i.e. "Cannot get email content - Customer does not belong to any POD".

Is there a time limit for which the view as web page link works?

If not, what might be the reason for this?

Thanks

Roxann_McGlump1
Roxann_McGlump1
Level 5
January 10, 2019

Hi Anmol,

Try sending the email to yourself using a Smart Campaign for now, and if you continue to have issues with the link, please contact Support for further assistance.

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