Champion Challenger Dashboard is empty
Issue
Champion Challenger A/B Test dashboard does not display any data
Solution
- Check that the email was sent from a trigger campaign or an engagement program as "Champion/Challenger emails only work with trigger campaigns and engagement program streams." https://docs.marketo.com/pages/releaseview.action?pageId=2359553
- Check that the email sent from the engagement program was added to a stream directly and was not nested within a program that is the asset added in the stream. Reference: https://nation.marketo.com/t5/Knowledgebase/Champion-Challenger-Test-in-Engagement-Programs/ta-p/249176
- Check that the email was approved when the email was sent
- Check that the email has been sent
- Check the time the Champion Challenger test was created and the time the email was sent
Root Cause
The email has not been sent since the A/B test was created or the email was sent before the Champion Challenger test was created.
Environment
- Champion Challenger
- Engagement Program
- A/B Test
- Email Dashboard