'Cannot unapprove program -<program name> - is in use' error when trying to cancel a scheduled A/B test | Community
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KCS_Integration
Level 2
April 14, 2021

'Cannot unapprove program -<program name> - is in use' error when trying to cancel a scheduled A/B test

  • April 14, 2021
  • 0 replies
  • 1636 views

Issue

When an A/B test is in scheduled state and you would want to cancel it. On clicking "Unapprove Program", an error message shows up saying 'Cannot unapprove program -<program name> - is in use'.

Solution

Within the program, go to the trigger campaign which references these assets in their smart list, for example 
1. 'Program_1.Email_Asset_1' used in 'Open Emails' trigger step in smart list
2. 'Program_1.Email_Asset_1' used in 'Clicks Link in Email' trigger step in smart list

Remove asset references above within the smart list of the campaign, navigate to program and click "Unapprove Program".

Root Cause

This is due to the program asset being used in trigger campaigns within the program.

Environment

Marketing Activities
A/B Test

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