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December 10, 2014

Can I Add an Attachment to a Marketo Email?

  • December 10, 2014
  • 9 replies
  • 9795 views

Question:

Can I add an attachment to a Marketo Email?

Answer:

Marketo does not support attachments at this time. As an alternative, you can host your file in Marketo and add a link to the file in your email.

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9 replies

June 9, 2015

What if I have personalized files that should reach different clients ?

Example: I have three PDFs with different company names as headings, how can I send each company the appropriate file (URL) ?

Thanks

August 10, 2015

Hello @Sumer Haj-Ali​

You could create some tokens to hold the values for you. If you have access to a developer Velocity script would allow you to truly customize those.

If you hold the URL in a custom field you could even get away with using a standard token for it.

Here's the basic article on My Tokens: Understanding My Tokens in a Program - Marketo Docs - Product Docs 

I hope it helps as a starting point!

November 10, 2015

Hello,

Is that still the case? No new features regarding attachments to a Marketo Email?

Thanks

Question:

Can I add an attachment to a Marketo Email?

Answer:

Marketo does not support attachments at this time. As an alternative, you can host your file in Marketo and add a link to the file in your email.

Jeri_Lee_Rodrig
August 23, 2017

Hi,

Is there a new functionality added recently regarding attachments to Marketo Email?  Can we attach PDF file now to a Marketo email?

Thanks!

SanfordWhiteman
Level 10
August 23, 2017

No, and you shouldn't expect this to be added.

August 27, 2018

I am just checking if anyone has an update to adding attachments to Marketo emails as we have clients that block internet access and only access to the intranet so it's pointless to send them an link. This is a real need not a nice to have options especially in the financial industry.

SanfordWhiteman
Level 10
August 27, 2018

Just as last year, no, and you shouldn't expect this to be added.

(Also, a company that truly only gives their employees LAN access has no interest in your marketing emails. If you need to send your customers attachments related to ongoing business, you should be using a different system.)

August 28, 2018

Thanks Sanford. Appreciate your reply. Just that I was told that other marketing automation systems such as Salesforce Marketing Cloud has that function a couple of years ago. Unfortunately in the finance industry it is beginning to be the pretty common for no internet access with your email access but could be possible on separate systems without using their company emails.

SanfordWhiteman
Level 10
August 28, 2018

Been working in finance myself for a very, very long time — so I'm very familiar with the phenomenon.   I've set up some of the same (V)LAN-only workstations you're talking about!  Without some comparative stats, I can't agree that it's any more common than it used to be, though.

But when we set we set up these private-only, email-only subnets we're not looking to let people receive attachments, except from approved senders (and attachments already come under more scrutiny at the email security layer). And we're not looking to enable emails from Marketo's IP range to get through. It's not that there aren't people working under such conditions, it's that it's pretty far-fetched that you're going to magically get behind the firewall by sending attachments. Perhaps in a fraction of cases, yes, but not enough that it would ever offset Marketo's expenses if they introduced this feature.

In any event, if you have a sufficiently skilled mail architect on your staff, they'll be able to set up a special gateway through which Marketo email can be routed for certain domains (definitely not for all email, that will kill your bandwidth as surely as it would destroy Marketo's if this were natively supported). That gateway can replace remote images with local ones or do anything else you desire.