Calendar Not Displaying All Engagement Program Casts | Community
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KCS_Integration
KCS_Integration
Level 2
July 1, 2019

Calendar Not Displaying All Engagement Program Casts

  • July 1, 2019
  • 2 replies
  • 2161 views

Issue

Only three Engagement Program casts are shown in the Calendar but the program has more casts than that.

Solution

The Global Calendar is not designed to show every cast of an Engagement program. This is to prevent a customer's calendar from becoming overwhelmed with ongoing Engagement programs.

The following do not show:

  • Trigger campaigns
  • Smart Campaigns that are not a child of a program
  • Engagement casts more than 3 casts away

 

 


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2 replies

Kim_Gandy1
Kim_Gandy1
Level 6
July 1, 2019

My programs/smart campaigns set up like this do not appear on the Calendar. This is a child smart campaign of the program, correct? 

Roxann_McGlump1
Roxann_McGlump1
Level 5
July 8, 2019

Hello Kim,

Please contact support for help with this issue.

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