Blank Alert Emails | Community
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Jamie-Carey
Level 4
December 30, 2014

Blank Alert Emails

  • December 30, 2014
  • 2 replies
  • 1149 views

Issue:

If you have setup a trigger campaign to send you an alert based on lead activity, you may have received a few blank alerts.

Solution:

Anonymous leads qualify for trigger campaigns, this is by design, you want anonymous leads to be scored if they show desirable behavior, but receiving blank alerts probably does not make sense.

Use the Is Anonymous filter in your trigger campaign's smart list in order to stop anonymous leads from entering:

Excellent! You should no longer receive blank alerts from your anonymous leads.

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2 replies

November 8, 2016

Now that the Is Anonymous filter has been deactivated, is there a way to stop blank leads from showing up in alerts?

November 9, 2016

My recommendation is add filter "Email address is not empty" so that you can make sure the alert email you received includes basic information you need for targeting. This also excluses the anonymous leads.