Behavior If the Same Email Is Sent Through a Smart Campaign and a Nurture Stream | Community
Skip to main content
September 10, 2020

Behavior If the Same Email Is Sent Through a Smart Campaign and a Nurture Stream

  • September 10, 2020
  • 0 replies
  • 1491 views

Issue


You want to know the expected behavior if an email is sent to a lead from a Smart Campaign and then you add that exact same email (with the same email asset ID) to an Engagement Program nurture stream the lead is in.

Solution


The email will not be sent through the nurture stream, because an Engagement Program will not send the same exact same email to a lead twice, regardless of how it was originally sent. However, Marketo will send a cloned version of that email, since the email asset IDs are different.

 


This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.