Bandaid error when creating new email from custom template | Community
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KCS_Integration
Level 2
August 14, 2020

Bandaid error when creating new email from custom template

  • August 14, 2020
  • 0 replies
  • 1028 views
 

Issue
User Receives Communication Failure Error / bandaid when creating a new Email from a custom Template due to unapproved snippet.

Resolution
Email templates can contain code to reference a snippet by ID:

<div class="mktoSnippet" id="FooterText" mktoName="Footer Text" mktoDefaultSnippetId="3"></div>

If the snippet is not approved then a new email asset cannot be created, and instead a bandaid error occurs.   The snippet should be approved first before the template is used.   

If the ID of the snippet in the HTML is 3 and the pod sj27, the URL to the asset would be Login | Marketo

 

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